The nurse tells the recep­tion­ist there’s no toner left in the pho­to­copier. The recep­tion­ist asks admin who says she doesn’t know, she’ll ask Michelle, but she knows that Carol’s good with the pho­to­copier. The recep­tion­ist calls Michelle, but Michelle’s not there until the after­noon and the recep­tion­ist is due to leave at 12.30, so the mes­sage needs passing on. Who knows where Carol’s got to? No-one can sort it, no-one feels like they’re good with machines. They are nurses, not tech­ni­cians after all.