Lynne Pettinger is Lecturer in sociology at the University of Essex. She studies musicians, customers of prostitutes, customer service work and green collar work.
May 4, 2010 Branded Workers
For Boltanski and Chiapello (2007), capitalism’s existence and evolution requires that its workforce understand and accede to its demands. For a capitalist system to operate there must be a ‘spirit’ that achieves the inculcation of norms (e.g. a norm of a work ethic). They argue that the norms through which the workforce are incorporated change…
April 28, 2010 Five Daughters and the Unknown Punters
Five Daughters (BBC 1, 25th, 26th, 27th April) told the stories of Tania Nicol, Gemma Adams, Anneli Alderton, Paula Clennell and Annette Nicholas, who were murdered in Ipswich in 2006. It was based on testimony of those involved. The five women were sex workers (or ‘Vice Girls’ to readers of some newspapers) working on the…
April 25, 2010 Alan Sillitoe and other Nottingham Lads
I know a few Nottingham lads, mostly living in London these days. My friends had granddads who worked in one of the big Nottingham light industries: for Players, Boots or Raleigh, unless they were unlucky and had to go down the mines. I’ve had a lot of fights with my Nottingham friends about the cultural…
April 10, 2010 Three Small Encounters
1. Sympathy I went into a cafe the other day and asked for a table for 1. The waiter looked at me. “you’re on your own!?” he said, reaching out and, well, hugging me. So much for the cold intimacies of emotional capitalism (Illouz, 2007), this was warm sympathy. I would have been happier to…
April 7, 2010 Ordinary Misbehaviour
I write for a not-for-profit music website. The site is run by one extraordinary man, ‘John’, and it’s quite a management task. The staff writers get together once, maybe twice a year. The recent meet up in a cottage in the rainy Peak District was fiery. Office parties often are. There would be no reason…
April 5, 2010 Bed, Breakfast and Moral Regulation
The hotel inspector Dawn met judges standards in B&Bs, making a virtue of cleanliness and ‘good’ service. B&B owners, in turn, judge and regulate their customers. Chris Grayling, currently shadow home secretary, thinks christian B&B owners should be allowed to turn away guests they consider to be sinners. Markets don’t just reflect (notionally private) moralities;…
March 24, 2010 Choosing Well
H&M, the Scandinavian fast fashion brand has just opened a store in the town I live in. It opened a few days after a fire killed 21 employees of a knitwear factory in Bangladesh which is subcontracted by H&M to make those cute stripy jumpers, and that really useful little black cardy.
March 16, 2010 The Damage of the Strike
Flight attendants are an extraordinarily popular subject of study (Hochschild, 1983; Taylor and Tyler, 2000; Williams, 2003). Research focuses on the emotional labour and body work involved, as Dawn highlighted recently. The customer here is a powerful, but shadowy figure, who extracts and deserves service, and whom the cabin crew must please. These academic concerns…
March 8, 2010 The Postman’s Uniform
Life as a sociologist of work isn’t inevitably amusing, but Friday’s news that a group of French postal workers had taken La Poste to court for recompense for the labour involved in cleaning their uniforms made me smile. I did enjoy the challenge this court case makes to the idea that all labour that (re-)produces…
March 4, 2010 Careers Advice
My Dad has a story about how he came to get a job. It was the mid-60s, and he was going to leave school with a miscellany of o-levels. The teacher called him in and said, “well Pettinger, what’s it to be”. “dunno sir” Mr Heckthorpe starts reading from the list of possible careers, starting at A. “Accountant?”