Boredom, one of the ‘minor’ and ‘non-cathartic’ Ugly Feelings that fascinate Sianne Ngai (2005), is the lot of the service sector worker. Whether bored by the repetition of script — of which ‘have a nice day’ is the most clichéd, and ‘who’s next please?’ the most common — or bored by the absence of stimulation, boredom is an ordinary state for many.

In small outlets, without a brand-driven manager pumping inspiration into the atmosphere, there is one nice way to respond. Accept the silence, and steal 40 winks.

References

1. Ngai, S. (2005) Ugly Feelings Har­vard Uni­ver­sity Press. Cam­bridge, Mass. and London.

George Perec’s The Art and Craft of Approaching your Head of Department to Submit A RequestFor A Raise tells the tale of a man’s decision and indecision as he worries and wonders and wanders around his office looking for the right time and the right way to ask Mr X for a pay raise. He visits Ms Wye at times. He pays attention to what was on the cafeteria menu. He hopes Mr X’s daughters are well and don’t have measles. He circumperambulates the office waiting for the right moment. This comes at “the two hundred and fifty-fifth bid” (2011:79) and it isn’t an instant success.

What I love about this piece is how all those moments of uncertainty that make up organisational life, all the things that go through your mind when you’re at work but not working, the posturing and the wondering and the positioning are brought into a formula of no/yes, 0/1, recursion and slight development. The book’s about the systems that lie within the messiness of living and working. It is prefaced and inspired by a flowchart illustrating computerised decision making produced by Perec’s fellow Oulipian, Jacques Perriaud. Perec makes ‘real’ the grey media of the flowchart adding the uncertainties, false steps and coincidences that make up a working life. Almost real: it’s a story with just one full stop.

Play the game yourself theartofaskingyourbossforaraise.com

Reference

1. Perec, G (2011) The Art and Craft of Approaching your Head of Department to Submit A Request For A Raise, trans David Bellos. London: Vintage Books.

“well Pettinger, what’s it to be”.

“dunno sir”

Mr Heckthorpe starts reading from the list of possible careers, starting at A.

“Accountant?”

“ Yeah, that’ll do.”

Mr Heckthorpe gets the yellow pages to start calling all the accountants in Bradford, alphabetically. This is long before professionalisation made accountancy a graduate-only occupation. At ‘C’ (for Claridge Turner), he finds an opening, and my Dad starts his training. (It’s not quite the youth employment officer who thinks Billy Casper’s only right for manual labour in Kes.)

Dad reckons he considered holding on till Mr Heckthorpe reached bricklaying… and the Pettinger world would have been quite different.

In the recent discussions of careers advice (renamed careers guidance… advice is a dangerous thing to proffer too readily), it’s very easy to find funny stories about its failures, as Philip Hensher does. But it is an extraordinarily difficult thing to do well: matching people, with all their presumptions about work, their knowledge and abilities, to a spectacularly wide range of occupations. To know what jobs exist, yet alone have an inkling of what they demand, what pleasures they offer, what you need to do to get them, would be an enormous undertaking.

Now, as a sociologist of work, I’ve being asked to contribute to a career development module to improve the ‘employability’ of students – because the main benefit of education is, apparently, to provide an oven-ready workforce. No mind that my research expertise is in customer service work (please, no rubbish jokes about the likely destinations of sociology graduates: our students learn to think independently and question commonsense understandings of how the world works, which some employers value). There are two things I want to tell them:

1. the jobs they’ll end up in ten years are probably not ones they think are possible now: there’s more complexity to the labour market than they can imagine.
2. that asking people to talk about their careers produces stories about luck and happenstance as much as decision making and direction (see e.g. Arthur, Inkson and Pringle, 1999).

But luck and happenstance demand decision-making in turn, and even good possibilities throw up conundrums that need worrying out. When a friend asked for advice about what direction to take in a career he’s well established in, I stuttered a tepid, milksop answer, one that stressed feeling and intuition. I had no expertise to offer in the moment, no wise-sociologist suggestion to assess the possibilities of each role, to consider how each would be formative of future possibilities. This means I encouraged him to make decisions based on values which Boltanski and Chiapello (2007) associate with the ‘new spirit of capitalism’: emotional responses to a quest for autonomy, creativity and self-fulfilment, which those engaging in the flexible network of the ‘projective city’ ought to aspire to. Not certainty, a ladder, security and a plan for a future as a company man.

And I wonder whether it is right of me to reproduce these new spirit values as the ones that matter most. For my friend, already a winner in the global labour market, it works well. For my students, the selling of autonomy and flexibility as virtues maybe more problematic: they certainly understand that work should be fulfilling, suit their personalities and such like, but I don’t know that sort of work is so easy to find and hold. And if a lad like my Dad is about to leave school in Bradford with a few GCSEs, I’m pretty certain he’ll find it harder to get work that has meaning to him, and certainly impossible to leverage the sort of mobility Dad found when he stepped onto the bottom rung of a well-placed ladder.

References

1. Boltanski, L. and Chiapello, E. (2007) The New Spirit of Capitalism. Verso, London, trans Gregory Elliot.
2. Arthur M. B., Inkson K., and Pringle J.K. (1999) The New Careers: Individual Action and Economic Change. Sage: London.